Monthly Archives: January 2020

To add texture to business valuations – it’s important to think about customer value. Customer value can be defined as the total lifetime value of a company’s customer base. Companies can increase this value by acquiring more customers, retaining them for longer, making their experience simpler (and often less expensive to deliver) through digital improvements and so on.

To value a business through this lens – here are some metrics to consider:

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5 Minds for the 2020s

Howard Gardner’s 5 Minds for the Future is an inspirational read and a timely reminder of the aptitudes that our fast-paced environment demands we master as we strive to excel. For leaders, I recommend it as a recruitment guide for identifying those key individuals who can both continue to learn and help preserve a zest for learning in your organisation.

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